Privacy Statement

If you are reading this...

1. You have bought tickets for Storyworld online;
2. You have visited our website;
3. ontvangt een nieuwsbrief;
4. You are getting our mailings;
5. Or you follow us on social media

If you are reading this...

"We always treat your data confidentially."

A bit dry? Well, yes. But bear with us – it's YOUR data we're talking about.

At the Forum, we take your data very seriously. That's why we'll explain below which data we collect, and why. And what you can do if you don't agree with how we handle your data. We'll try to keep things as simple as possible.

"We only collect data that is necessary for the specific purpose of your contact with us."

The processing of personal data is carried out in a manner consistent with the requirements of the General Data Protection Regulation (GDPR). All information is stored securely and can only be accessed by those who have a need to access it. We do so by taking technical, safety and organisational precautions. Nothing very exciting really; we only do this so we can serve you and others as well as possible. We'll explain below how this works for each situation.

1. Are you buying a ticket online?

When you buy tickets through our website, you create a ticket account. These are the things we collect from you:

- First and last name: so we know how to address you.
- Email address: so that we can send you your e-tickets and email you in case of a cancellation, for instance (for 'service emails', see section 4a).

The following details are optional:

- Address: so we know where our visitors come from.
- Telephone number: so we can reach you in case of a last-minute cancellation.
- Date of birth: so we can calculate the average age of our visitors.

I want to access or make changes to my data

You can always access, delete or make changes to your account via our website: log in to your ticket account.

2. Are you visiting our website?

We're talking cookies! First of all – did you know you can disable cookies yourself (for all websites that you visit) in your browser settings?

Back to our policy. We use analytical cookies to learn more about how people visit and use our website. We use this data to improve our website. We also use functional cookies that make your visit to our website(s) easier and more enjoyable. These cookies ensure, for example, that your browser remembers your password. And on our website they help you save performances and activities for later.

We also use tracking cookies to find out what you're interested in, so we can show you relevant content based on your interests. We need your permission to place tracking cookies. We'll ask your permission when you visit our website. By clicking on accept, continuing your visit, clicking on links or parts, or in any way continuing to browse within our website, you consent to the installation of tracking cookies by means of an active action (an opt-in).

3. Do you receive The Storyworld Gazette?

We make a distinction between newsletters, service emails and evaluation emails.

4.a. The Storyworld Gazette

We only send The Storyworld Gazette in Dutch. We'll need your e-mail address if you want to receive them. Every newsletter contains a link you can use to access or make changes to your data, plus an unsubscribe link.

4.b Service emails

Service emails are part of the service you receive from us. This could be an email with the e-tickets you've just purchased, for example.

We also send service emails as an extra service to our visitors, such as sending you practical information before you're attending. You can unsubscribe from these service emails in your ticket account. And every email we send you has an unsubscribe button.

Tips en aanbiedingen

Als je dat wilt, sturen we je af en toe Tips en aanbiedingen, omdat er bijvoorbeeld een leuke tekenfilm aankomt die vertoond wordt bij het Forum. Op die manier mis je niks!

We sturen je Tips en aanbiedingen wanneer je je daar expliciet voor aanmeldt, óf als je je hebt aangemeld voor één of meerdere nieuwsbrieven. Dit doen we op de grondslag toestemming. Uiteraard kun je je toestemming altijd weer intrekken. Dit kan in je ticketaccount. En in elke mail die je van ons ontvangt zit een knop om je af te melden.

4.c Evaluations

We might send you an evaluation email after your visit. We do so on the basis of a legitimate interest. Our customers' feedback is very important for us to improve our services, and it's a relatively small invasion of your privacy. You can unsubscribe from these evaluation emails in your ticket account. And every email we send you has an unsubscribe button.

5. Are you following us?

Yay! If you follow us on social media (Facebook, Instagram, Twitter, YouTube and LinkedIn), the privacy agreements of these media apply. You'll have to log in there to change your settings.

Just one last thing about photos and videos

We often take photographs or videos. We use this footage for our own archive and to promote this or similar events and we love to share the photos with all visitors via social media and/or direct mail afterwards. We do so on the basis of a legitimate interest. Our photographer will always be clearly recognisable. If you object to your photo being taken, you can let our photographer know. We'll make sure not to show you.

We don't show any identifiable footage of children under 16, unless we've received permission from their parents.

If you object to your or your child's identifiable image being shown, despite the care we take to avoid this, please contact us at the email address below. We'll make sure to delete the photo.

Do you want to make any changes or do you have a question?

You can access and make changes to your details yourself in your ticket account. For more information about any personal data collected from you at Forum Groningen, please contact us at You'll receive access in a letter or via email within four weeks.

- Version 1, 1 november 2019