Is this perhaps your question?

Can I exchange my tickets?

Yes, you can. Just contact us and we’ll transfer your tickets to a different day.

Do you accept the Museum Pass?

Yes, the Museum Pass is valid at Storyworld.

Do I need to print my e-ticket?

No, you don’t need to print your tickets. You can if you prefer to, but we can simply scan them from your smartphone. Make sure to set your screen to maximum brightness.

I haven’t received my e-ticket, what should I do?

It may take a while before you receive your e-ticket, as your payment has to be processed first. Make sure to check your spam folder – if you haven’t received your tickets after 10 minutes, please contact us at or call our box office on +31 (0)50 368 36 02. Don't worry, we’ll make sure you get your tickets!

Customer Support

If you have any questions about Storyworld or buying tickets, phone or email us:

050 368 36 83

Email our customer service

Plan your visit

Opening hours Opening hours

Opening hours

When can you visit us?

Tickets Tickets


How much is the entrance fee?

Directions and parking Directions and parking

Directions and parking

How to find us